return & refund policy

Order Confirmation & Policy Acknowledgment

By placing an order on the Maison Avelisse website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

By completing your purchase, you confirm that:

  • You have reviewed and accepted our return eligibility requirements and timelines.

  • You agree to follow the return procedures outlined in this policy.

  • In the event of a chargeback or payment dispute, this policy, along with order records, tracking information, and customer communications, may be used as supporting evidence.

Returns

If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery, provided the following conditions are met.

Return Eligibility

To qualify for a return:

  • The item must be unused, unworn, and unwashed.

  • The item must be returned in its original packaging and condition.

  • The product must show no signs of misuse, damage, or excessive wear.

  • Only normal inspection and handling of the item may have occurred.

  • Return shipping costs are the responsibility of the customer.

Once your return has been received and inspected, returns are generally processed within 7 business days.

Maison Avelisse reserves the right to refuse any return that does not meet the above conditions.

How to Request a Return

To initiate a return, please contact us within 30 days of receiving your order.

Email: info@shopavelisse.com

Please include the following information:

  • Order number

  • Reason for the return

  • Photos of the product (if damaged or defective)

  • Full name

  • Shipping address

After reviewing your request, our team will provide return instructions.

Please do not return products without prior authorization. Unauthorized returns may be refused and returned to the sender.

For your protection, we recommend using a tracked shipping service and keeping proof of shipment until your return has been fully processed.

Defective or Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:

info@shopavelisse.com

Please provide:

  • Your order number

  • A brief description of the issue

  • Clear photographs or a short video showing the defect or damage

Once reviewed and approved, we may offer:

  • A replacement item

  • A partial refund

  • A full refund

  • Another appropriate resolution depending on the circumstances

For approved defective-item claims, a return may not always be required.

Replacement orders are generally processed within 7–14 business days.

Lost or Undelivered Packages

If your package appears to be lost during transit:

  • Contact our support team with your order number and tracking information.

  • We will assist in investigating the shipment with the carrier.

  • If the package is confirmed lost, a replacement or refund may be provided.

If a package is:

  • Refused upon delivery,

  • Unclaimed,

  • Returned due to an incorrect or incomplete address provided by the customer,

a CAD $35 administrative and shipping fee may be deducted from the refund amount.

Order Cancellations

Customers may request cancellation of an order before it has been processed and shipped.

To request cancellation, please contact:

info@shopavelisse.com

Once an order has been shipped, it can no longer be cancelled. In that case, the order must be returned following the return procedure outlined above.

The customer is responsible for return shipping costs.

Chargebacks & Payment Disputes

At Maison Avelisse, customer satisfaction is our priority.

If you experience any issue with your order, we kindly ask that you contact us before initiating a chargeback or dispute.

Should a chargeback or payment dispute be filed, we may provide supporting documentation to the payment provider or financial institution, including:

  • Order confirmations

  • Tracking information

  • Delivery confirmations

  • Customer communications

  • Product photos and supporting evidence

Submitting a chargeback without first contacting our support team may delay the resolution process and could affect future purchasing eligibility.

Important Information

  • Returns are shipped to our central fulfillment warehouse and are the responsibility of the customer.

  • Return shipping costs are not covered by Maison Avelisse.

  • We are not responsible for delays caused by customs, carriers, weather conditions, or other factors beyond our control.

  • For hygiene and safety reasons, products returned in used, damaged, or unsanitary condition may not be accepted.

  • Shipping and handling fees are non-refundable unless otherwise required by applicable law.

Contact Us

If you have any questions regarding this Return & Refund Policy, our Customer Support Team is happy to assist.

Maison Avelisse
Email: info@shopavelisse.com

Last Updated: June 2026