Order Processing

At Maison Avelisse, every order is carefully prepared to ensure the highest quality and customer satisfaction.

Please allow 1–3 business days for order processing before shipment.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Delivery Time

Our estimated delivery time is 5–15 business days, depending on your location and local carrier operations.

We work with trusted international shipping partners to ensure your order arrives safely and efficiently.

Please note that delivery times are estimates and may vary due to factors beyond our control, including customs inspections, weather conditions, carrier delays, or high seasonal demand.

Free Shipping

We are pleased to offer free shipping on all orders, with no minimum purchase required.

Your order will be delivered directly to your door at no additional shipping cost.

How to Place an Order

1. Select your desired item and add it to your shopping cart.

2. Proceed to checkout and carefully review your shipping information.

3. Choose your preferred payment method.

4. Complete your purchase through our secure SSL-encrypted checkout system.

5. Receive an order confirmation email immediately after your purchase.

Delays & Product Availability

While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to:

• High seasonal demand

• Customs processing

• Carrier disruptions

• Severe weather conditions

• Global logistics challenges

Maison Avelisse is not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our reasonable control.

If your order experiences a significant delay, our customer support team will gladly assist you.

Customer Support

If you have any questions regarding your shipment or require assistance with your order, please contact our Customer Care Team:

Email: info@shopavelisse.com

Our team is always happy to assist you.

SHIPPING INSURANCE POLICY

For added peace of mind, Maison Avelisse offers optional Shipping Insurance at checkout.

Shipping Insurance provides additional protection for your order in the event of loss or damage during transit.

What's Covered

Lost Packages

If your package is confirmed lost during transit and cannot be located by the carrier, we will provide a replacement order at no additional cost.

Damaged Packages

If your package arrives visibly damaged and the product inside is affected, we will replace the damaged item(s) free of charge after reviewing your claim.

How Shipping Insurance Works

1. Add Shipping Insurance during checkout.

2. Contact our support team within 7 days of delivery or expected delivery.

3. Provide:

   • Your order number

   • Tracking information

   • Photos of any damage (if applicable)

4. Our team will review your claim.

5. Once approved, a replacement order will be shipped at no additional cost.

Exclusions

Shipping Insurance does not cover:

• Incorrect or incomplete shipping addresses provided by the customer.

• Packages marked as delivered by the carrier but lost, misplaced, or stolen after delivery.

• Delays caused by customs authorities.

• Delays caused by shipping carriers.

• Delivery interruptions resulting from circumstances beyond our control.

Contact Us

If you have any questions regarding this Shipping Policy or Shipping Insurance Policy, please contact us:

Maison Avelisse
Email: info@shopavelisse.com

Last Updated: June 2026